Who we are, and what WorkTap does
WorkTap is operated by [legal entity name — to be completed], at [registered address — to be completed].
WorkTap is a marketplace. Businesses post shifts, and you choose which ones to apply for. We handle verification, attendance, payment and disputes.
We are not your employer. Working a shift through WorkTap does not make you an employee of WorkTap, and it does not by itself make you an employee of the business either — that depends on your arrangement with them and on the law, not on us.
Who can use WorkTap
You must be 18 or older. You confirm this when you create your account.
We cannot verify your age automatically yet, so this is your statement to us. If we later find that you were under 18 when you registered, we will close the account — but we will still pay you for work you have already done.
One account per phone number. Do not create an account for someone else, and do not let anybody else use yours. Attendance, ratings and your trust score are a record of who actually did the work, and they stop meaning anything if accounts are shared.
Getting verified
Two checks are needed before you can take shifts, and both must be approved:
- Your identity — your Aadhaar number, so we can confirm who you are.
- Where you get paid — your UPI ID, which is where your earnings are sent.
Our team reviews both by hand. It usually takes less than a day. If we cannot approve something we will tell you why, and you can submit again.
You can change your UPI ID at any time. The one already on your account keeps working until the new one is approved, so a change never leaves you unable to be paid.
We may refuse or withdraw verification if the details do not match, if a document is not readable, or if we have reason to believe the account is not yours.
Applying for a shift
Each shift has a fixed number of places. If a place is free when you apply, it is yours immediately and the shift is confirmed. If the shift is full you join a waitlist, and you are told which you got.
A confirmed place is a commitment. The business is staffing around it.
Turning up: check-in and check-out
You check in from the site, using the app. We check that your phone is within range of the shift location and ask for a photo. This is how we can tell the business that the person who was booked is the person who turned up.
You check out when you finish. Your check-in and check-out are the record of the hours you worked.
If you forget to check out, our team will close the shift and record a finish time. That time is marked in the app as an estimate rather than something we measured, along with the reason. If it looks wrong, raise a dispute and we will look at it.
What you earn, and when you get it
The pay shown on a shift is what you earn for working it. It does not change afterwards, and it is not a share of anything.
After you check out, your earning is recorded and held while the shift is verified. Once it is verified the money is yours and you can withdraw it to your UPI ID.
We aim to have verified earnings paid within 7 days of verification. Withdrawals are sent to the UPI ID on your account; how quickly the money lands after that depends on your bank.
You can see every earning, deduction and withdrawal on your account, each with the reason it happened.
Deductions
A deduction reduces what you are paid for a shift. It can happen when something about the work did not go as agreed — for example arriving significantly late, or leaving well before the shift ended.
Every deduction carries a reason written in plain language, and you can read it in the app next to the amount. We will not take money off your pay without telling you why.
If you think a deduction is wrong, raise a dispute. If we agree with you, the money goes back into your balance.
Cancelling, and not turning up
If you cannot work a shift you have accepted, cancel it in the app as early as you can, so the place can go to somebody else.
Cancelling late, or not turning up at all, affects your trust score. Cancelling early affects it much less.
Your trust score
Your trust score is a number out of 10 that summarises your record on the platform. New accounts start at 8.0 and move with evidence.
It is made up of four things: whether you complete the shifts you accept (40%), whether you cancel (20%), the ratings and feedback on your work (20%), and your reliability, such as turning up on time (20%).
A higher score gives you access to more work. It is calculated from your own record only — never from anything about who you are.
Every change to your score is recorded with the reason for it, and you can see that history in the app.
If something goes wrong: disputes
You can raise a dispute about any shift you worked — a deduction you think is wrong, hours recorded incorrectly, or an absence marked against you unfairly.
Our team reads it and decides. You will be able to see the decision and the reasoning behind it in the app.
If we decide in your favour we put things back: money that was deducted returns to your balance, an absence recorded against you is removed, and your trust score is recalculated without it.
You can open any dispute you have ever raised, however old.
Things you must not do
- Check in when you are not actually at the site, or have somebody else check in for you.
- Give false information about who you are, or use somebody else’s Aadhaar number or UPI ID.
- Give a UPI ID that is not yours to receive money into.
- Interfere with the app or our systems, or try to access another person’s account or data.
Suspending or closing an account
We may suspend or close an account that breaks these terms, or where we have good reason to believe it is being used fraudulently.
If we do, you are still paid for work you have already done and had verified. We will not use suspension as a way to keep money you earned.
You can ask us to close your account at any time. Some records have to be kept afterwards — see the Privacy Policy.
What we do not promise
We do not guarantee that shifts will be available, that your application will be accepted, or any level of income.
The work itself, the site, and the conditions there are the responsibility of the business running the shift. If something at a site is unsafe, leave, and tell us.
Changes to these terms
These terms are version 2026-08-13, effective 13 August 2026.
If we change them in a way that affects what you are agreeing to, we will tell you in the app and ask you to accept the new version. We keep a record of which version you accepted and when.
Complaints and governing law
If you are unhappy with something, contact us at support@worktap.in.
Our grievance officer is [grievance officer name — to be completed], reachable at privacy@worktap.in. We will acknowledge a complaint within 48 hours and aim to resolve it within 30 days.
These terms are governed by the laws of India, and the courts at [jurisdiction — to be completed] have jurisdiction.