The short version
We collect what we need to get you work and pay you for it, and not more. We never ask for your UPI PIN. We do not hold your bank account or card details. We do not track where you are between shifts.
Your Aadhaar number is used to confirm who you are, and is never shared with the businesses you work for.
What we collect
- Your phone number, which is how you sign in.
- Your name, so a business knows who is arriving.
- Your Aadhaar number, to confirm your identity.
- Your UPI ID, so we know where to send your earnings.
- Your location at the moment you check in and check out of a shift, and how far that was from the site.
- A photo you take at check-in.
- Your record on the platform: shifts applied for and worked, attendance times, ratings and feedback, your trust score and every change to it, and every earning, deduction and withdrawal.
- Technical information needed to run the app: a device token if you turn on notifications, sign-in session records, and the type of device and app you signed in from.
What we do not collect
- Your UPI PIN. Nobody at WorkTap will ever ask for it, and the app has no field to type it into. If anyone asks you for it, they are not us.
- Your bank account number, or any card details.
- Your location at any time other than check-in and check-out. There is no background tracking in this app.
Why we collect it, and what we do with it
Your phone number signs you in and is how we reach you about a shift.
Your Aadhaar number is used once, by our team, to confirm you are who you say you are. Businesses only take on workers whose identity has been checked. We do not share the number with them.
Your UPI ID is used to send you money, and for nothing else.
Your check-in location and photo are used to confirm you were at the site, which is what lets us tell a business the shift was worked and lets us pay you for it. They are also the evidence in any later dispute about the hours.
Your platform record produces your trust score, which decides what work you can see, and is the basis on which a dispute is decided.
Who else sees your information
The business running a shift you are assigned to sees your name, your phone number and your trust score, so they can staff and contact you. They do not see your Aadhaar number, your UPI ID, or anything about your earnings.
We use other companies to do specific jobs for us, and they only get what that job needs:
- Sending you the one-time codes and text messages you receive.
- Sending money to your UPI ID.
- Delivering push notifications to your device.
- Storing the photos you take at check-in.
- Recording technical errors so we can fix them.
We do not sell your information, and we do not share it for advertising.
We may disclose information where the law requires it, or to investigate fraud on the platform.
How long we keep it
We keep your account information for as long as your account is open.
If you close your account, we delete or anonymise what we can, and keep what we are required to keep — chiefly the record of money paid, which tax and accounting law requires us to retain for several years after the transaction.
Check-in photos and locations are kept while a dispute about that shift is still possible, and then removed.
Your choices and your rights
You can change your UPI ID whenever you like, in the app.
You can turn notifications off from your phone’s settings. Some messages about your money and your shifts will still appear in the app, because you need them.
You can ask us for a copy of your information, ask us to correct it, or ask us to close your account and delete what we are not required to keep. Write to support@worktap.in.
You can ask us to explain a decision about your pay, a deduction, or your trust score. We keep the reasoning, and you are entitled to see it.
Keeping your account safe
There is no password to steal: you sign in with a one-time code sent to your phone. Keep that code to yourself — anyone with it can sign in as you.
Sign-ins expire quickly and are refreshed in the background, and you can sign out on a device to end that session.
When somebody on our team makes a decision about your money or your verification, we record who did it and why.
Children
WorkTap is for people aged 18 and over. We do not knowingly collect information about anybody younger, and we close accounts we find that belong to them.
Changes, and how to reach us
This policy is version 2026-08-13, effective 13 August 2026. If we change it we will tell you in the app.
Questions: support@worktap.in. Complaints: [grievance officer name — to be completed] at privacy@worktap.in.